Print Log 4.0 - Frequently Asked Questions


  1. Q. I get the database logon prompt when I  generate reports. How do I fix it?
  2. Q. How can I generate reports in a language other than English?
  3. Q. I get the error when I export report to excel format. How do I fix it?
  4. Q. I get an export.dll error message when I select a report from dropdown list. How do I fix it?
  5. Q. The report is blank when I select a report from dropdown list. How do I fix it?
  6. Q. I get "FILEALREADYEXISTS" error. How do I fix it?
  7. Q. How can I customize the reports by myself?
  8. Q. I get "PERMISSIONDENIED" error or the report can't be created automatically. How do I fix it?
1. Q. I get the database logon prompt when I  generate reports. How do I fix it?
A.

This issue happens on some computers. The registry keys for both Seagate Software (Crystal Report) and Microsoft, which specify the path to the Microsoft Access System.mdw file are not pointing to the same location. System.mdw is the Access security file that contains user level security information.

Please try the following:

Option 1:

1. Click "Select Database" to select the sample database "printSaver_Sample.mdb" that is located in the installation folder of Print Log  e.g. C:\Program Files\Printer Usage\Print Log.

2. Click "Generate Report" and select a report from the drop down list. If the report is generated correctly, then select the real database e.g. the database file in the installation folder of Print Manager.

Option 2:

If you have MS-Access 2007 installed on your computer, you can use it to open the database file e.g. C:\Program Files\Printer Usage\Print Manager\printsaver.mdb, then in Print Log, click "Select Database" and "Generate Report" to see if you can see the report.

Option 3:

1, Install Print Log on a different computer

2, Share the database folder from the computer where Print Manager is installed (e.g. C:\Program Files\Printer Usage\Print Manager).

3. Map the network share folder from the computer where Print Log is installed (e.g. \\Print Manager Computer Name\Shared Database Folder).

4, Click "Select Database" in Print Log and connect to the shared database (e.g. \\Print Manager Computer Name\Shared Database Folder\printSaver.mdb).

2. Q. How can I generate reports in a language other than English?
    A.

You can easily translate reports into your language by translating some strings in Print Log -> Settings.

3. Q. I get the error when I export report to excel format. How do I fix it?
    A.

1) Exit Print Log

2) Rename C:\Program Files\Common Files\Crystal Decisions\1.0\Bin\ExportModeller.dll to ExportModeller.dll.old

3) Download ExportModeller.dll v9.1.1.528 from this link

    http://www.printerusage.com/download/ExportModeller.zip

4) Copy this file to C:\Program Files\Common Files\Crystal Decisions\1.0\Bin\ExportModeller.dll

5) Start Print Log.

If this doesn't work, then restart the computer, then run Print Log.

4. Q. I get an export.dll error message when I select a report from drop down list. How do I fix it?
    A.

1. If you get export.dll error message, please try the following:

Please define the system variable WINDIR as C:\Windows or C:\WINNT.

5. Q. I can't see the report when I select a report from drop down list. How do I fix it?
    A.

If you can't see the report, please click "refresh" button on Print Log. If you still can't see the report, please check if you select the right database or date range. For Windows Vista/2008/7/8/2012, the database may be located in the following folder: C:\Users\<your_account>\AppData\Local\VirtualStore\Program Files\Printer Usage\Print Manager or C:\Users\<your_account>\AppData\Local\VirtualStore\Program Files\Printer Usage\Print Control.

If the report is still blank, go to the installation folder (e.g. C:\Program Files\Printer Usage\Print Log 4.0), right click “Print Log.exe”, then click “Properties”, select “Compatibility” tab, select “Run this program as an administrator” in Privilege Level and click OK button to save. Then try again.

6. Q. I get "FILEALREADYEXISTS" error. How do I fix it?
    A.

Solution 1: Delete the file C:\Program Files\Printer Usage\Print Manager\config\autoreport and autoreport1, then run Print Log.

Solution 2: Try the solution "Run this program as an administrator" in above question 6.

7. Q. How can I customize the reports by myself?
   

A.
If you would like to customize the reports, you can use crystal report tool at the link:

http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx to do it. All 100 report templates are located in C:\Program Files\Printer Usage\Print Log\report\*.rpt.  If you select "Access" as database in Print Manager Preferences -> Print Jobs, only the #.rpt needs to be updated. If you select "SQL server" as database, only the s#.rpt needs to be updated.

For example: if you select "SQL Server" as database in Print Manager Preferences -> Print Jobs and would like to change the report "Printed Jobs / Cost Top 5 by User" to "Printed Jobs / Cost Top 20 by User"

1. Backup C:\Program Files\Printer Usage\Print Log\report\s3.rpt

2. Open C:\Program Files\Printer Usage\Print Log\report\s3.rpt using Crystal Report, then select "Group Sort Expert" and change 5 to 20.

3. Save the updated report.

4. In Print Log, select the report from the dropdown list.

8. Q. I get "PERMISSIONDENIED" error or the report can't be created automatically. How do I fix it?
    A.

Please try the solution "Run this program as an administrator" in above question 5.